I've contacted the customer support email. I was told I had to have a facebook account in order to access any help, which is patently absurd when being told this by direct contact email.
So since the dev team won't help me, I am asking has anyone else run into the above error when installing and then trying to open the program? All of my drivers are updated, my OS is updated, I've restarted, uninstalled, re-installed, did it three times again and still this error, which says "reinstalling the program may fix this problem."
Can anyone point me in the right direction since the proprietors of this software have refused to help me directly? As an aside I was using this program consistently wo issue for months before the update. I then got a newer computer and run into this issue. I installed the new version on my other computer and the same run error now occurs post-updated software.